A brief overview of what we think other stores are doing well.
Nordstrom Rack: great rewards program/perks, consistent sections, clear signage, Nordstrom customer service training
TJMaxx/Marshalls: specified clearance sections, low prices
Uniqlo: bright, fun, spacious in-store vibe, organized, good quality basics, free tailoring, personalized emails
H&M: clothes recycling program, good quality basics, low prices
Revolve.com: inspires us, discover new trends, styles, and brands, easy return policy
Kmart: great general coupons
Urban Outfitters: on-trend, curated knick-knacks, dedicated men’s floor
Top Shop: fun vibe, DJ playing good music
Frank&Oak: great customer service, easy return policy
TheRealReal: great brand selection, track price/size easily online